Ideal Discount

Michael Cloke 4 years ago

I have been patronizing this business since 2006. Many changes in management and employees over the years. Some not as bad as others, but rarely has there been a sincerely friendly or appreciative staff member or manager at this location. I used to live about 5 blocks away, near Cabrini, and would go for the gas prices. I had to hold my nose because of the horrible stench, as well as the service, inside. I did that for about 8 years. Sold my house and moved to a different part of town, but still filled my tank there. I have a hard time reading the pump because of the graffiti and the gang tags. No matter what time of day, there are aggressive panhandlers or sketchy people loitering nearby. Lately, I have been filling my tank in the morning at the beginning of the week, and stopping by every weekday evening at the end of my shift (11:30PM) for a soda, bag of chips. It takes me 6 minutes to get there. I asked the man running the place what time he closes, he said midnight...then "maybe 11:45" I am not trying to split hairs, but whenever the old man is not there, a very rude and bitter woman closes the place right when I pull into the parking lot. She knows I am coming at about 11:36 or 11:37. Tonight, I hurried over to this Ideal Discount on Orleans and Moss, just to test a theory. Sure enough, when I arrived a couple minutes early, the establishment was open (all the lights inside and out were one) but the self-hating woman had another employee hurry up and tape a hand-written "CLOSED" sign on the door. I had already parked, and was out of my vehicle headed toward the door before the sign was taped to the glass inside. This is not the first time this rude person has done this to me. Or to others. Every so often there is an NOPD cruiser in the lot when I arrive. A couple of weeks ago, I arrive around 11:40, and the place is "closed". A police officer was already returning from store's door, and told me the place was closed, again. I replied saying, it seems to be closing earlier and earlier. I mention this because more often than not, there is a police cruiser either parked or idling in the lot when I get there, so it is not a safety issue for the employees inside. It is an employee that has no value, nor respect for loyal, paying customers. The business website lists this place as being open 24 hours a day. Another reason to avoid this place like the plague. My coworker stopped buying gas at this location several months ago for the same reason; a bitter, self-loathing rude woman treated him poorly. Me, my coworker, and now my wife will no longer spend money at this establishment. Who knows how many other customers this woman has cost this business?

Terri Lacombe 2 years ago

Racist actions - I waited in line. Someone got in line behind me. the person at the register was scrolling on his phone, acting as though he doesn’t see me. Doesn’t greet me. I ask I asked for incense. He’s still on the phone barely present. The man grabs them from above the register on a stool On ONE REGISTER - as he’s still checking me out The lady next to him obviously seeing I’m there takes the same register and motions for the white male behind me to step in front. They take care of him IN MY FACE as I’m standing at the counter WAITING….. it was evident I was waiting. It took 2 seconds to grab what I asked for. Why would you take another person behind me then make me wait …. When I’m at the counter checking out. Not even a verbal hold on. It’s disrespectful . I walked out. No service. Not even a word my way

katherine damron a year ago

The employed persons are incredibly rude. The gas station itself is filthy & the pump screens are faded. You you need glasses you may need assistance at the pumps. Also, no public restroom.

M A Addkins 5 years ago

I have a credit card I only use for gas and use it maybe once a month. That card info just got stolen and Ive only used the card once recently, at this station, a few days ago. The gas pumps are hacked I'm guessing. Credit card company and police are looking into it. I called the Ideal Discount number and told them... no apology, didn't really seem to care. AVOID

Wendy Weiss 10 years ago

Gas spewed all over my car due to faulty gas pump nozzle. It didn't automatically shut off but kept pumping even after tank was full!! Gas was pouring out of the tank of my car. After I placed the nozzle back onto the pump I immediately told the store workers so they could clean up the mess all over the concrete and put a sign on pump as well as get me some rags to clean my car. Manager and his family were terribly rude and did not acknowledge the huge mess on my car OR on their property. They didn't appear shocked this happened, which has never happened to me or anyone I know. Chaotic, mean spirited group of people running the show over there! Then the manager/owner said it was my fault, he asked me who pumped the gas him or me?! Since I pumped the gas he said it was my fault!!! No one even went out to assess the damage...